Case Studies
Holiday Inn Express
How a Holiday Inn Express Slashed Payroll Time, Cut HR Costs, and Finally Left ADP Behind
Asiya Hospitality, LLC is a hotel ownership and management group whose portfolio includes properties operating under both Best Western and Holiday Inn brands. One of its locations, the Holiday Inn Express in Easton, Maryland, has 20 employees and no dedicated HR staff. The hotel’s leadership team previously managed all workforce administration internally. They joined INFINITI HR in the fall of 2025 and launched their first payroll in January of 2026.
Challenge
After 25 years with ADP, the company was overpaying for a payroll service that was impersonal and inflexible:
- High costs with no flexibility despite a 25-year relationship
- No dedicated contact. Getting a live person at ADP was a consistent frustration and never possible
- No error correction. Once payroll was submitted, it was locked
- No paper pay stub option for employees without computer access
Solution
This Holiday Inn Express partnered with INFINITI HR’s full PEO model. What they got wasn’t just a payroll processor – it was a full HR infrastructure built around their real workflow.
The transition from a 25-year ADP relationship was, by the company’s own account, seamless.
- A dedicated account rep who answers the phone and calls them by name
- Weekly calls to set up employees, confirm pay rates, and walk through I-9s
- Alphabetically ordered payroll entry that matched their existing records seamlessly
- A 12-hour window to catch and correct payroll errors after submission
- Printed pay stubs for employees without computer access
Why INFINITI HR
- Dedicated HR support with a real person who knows your account
- Compliance expertise including I-9 reviews, handbooks, and documentation
- Centralized payroll with post-submission error correction
- Significant cost savings vs. national payroll processors like ADP
- Scalable infrastructure that grows with your business
