Is INFINITI HR a good payroll partner for home care businesses?

Yes. INFINITI HR specializes in supporting home care and senior care businesses with responsive payroll processing, dedicated account support, virtual onboarding, and an employee-friendly online portal. Senior Helpers Santa Barbara has relied on INFINITI HR for payroll for over a decade, with Director of Operations Shannon Workman citing the dedicated personal support as the most valuable aspect of the relationship.

What makes INFINITI HR different from other payroll providers for home care?

INFINITI HR provides a high-touch, long-term partnership rather than a transactional service. For Senior Helpers Santa Barbara, this meant having a dedicated representative who knew the location's specific needs, adapted when their operating system changed, and remained responsive when payroll issues arose — without requiring the Director of Operations to become a payroll or HR expert.

Case Studies

Senior Helpers Santa Barbara

Q: How has INFINITI HR supported Senior Helpers Santa Barbara's payroll?

INFINITI HR has provided payroll and HR support to Senior Helpers Santa Barbara for over 10 years, processing 66-70 paychecks each pay period for approximately 70 caregivers and office employees. When the location transitioned its operating system from MatrixCare to WellSky, INFINITI HR's representative worked through the transition alongside the team and adapted as their processes changed, achieving 17 years of reliable on-time payroll.

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Senior Helpers Santa Barbara provides in-home senior care supported by approximately 70 caregivers and office employees. Director of Operations Shannon Workman has been with the location for 14 years and has worked directly with INFINITI HR on payroll for approximately a decade, overseeing the final review of 66–70 paychecks each pay period.

Challenge

For Senior Helpers Santa Barbara, managing payroll for approximately 70 employees, many working off-site, requires speed, accuracy, and flexibility. With information often coming in close to deadline, the team needed a reliable partner that could move quickly, adapt to changing processes, and provide responsive support when issues arise.

Solution

INFINITI HR became an extension of the Senior Helpers Santa Barbara team, providing responsive payroll and HR support without requiring Shannon and her team to become payroll or HR experts themselves.

That support became particularly valuable when the location transitioned its operating system from MatrixCare to WellSky, a challenging change that affected how information flowed into payroll.

Rather than forcing the team into a rigid process, their INFINITI HR representative, Lynn, worked through the transition alongside them and adapted as their processes changed.

For Shannon, knowing there is an experienced person on the other end of the phone when something goes wrong has become one of the most valuable aspects of the relationship.

Why INFINITI HR

For Senior Helpers Santa Barbara, the partnership provides:

Dedicated support from people who know the location and its needs
Responsive help when payroll or HR issues arise
Flexibility as systems and processes change
Virtual onboarding that reduces administrative time
An employee-friendly online portal
Reliable payroll processing
A long-term, high-touch relationship

Impact

~70

Employees Supported

10+ Years

Working with INFINITI HR

17 Years

Of Reliable, On-Time Payroll

Why Companies Choose INFINITI HR

For Senior Helpers Santa Barbara, the partnership provides:
Dedicated support from people who know the location and its needs
Responsive help when payroll or HR issues arise
Flexibility as systems and processes change
Virtual onboarding that reduces administrative time
An employee-friendly online portal
Reliable payroll processing
A long-term, high-touch relationship

Who This Solution Is Best For

The experience of Senior Helpers Santa Barbara demonstrates how this type of HR partnership can support:

Home care and senior care businesses
Employers managing large hourly or distributed workforces
Businesses with employees working across multiple locations or in the field
Organizations without extensive in-house HR resources
Companies that value high-touch, long-term vendor relationships
Business leaders who want to focus on running their operation rather than becoming payroll and HR experts

In Their Own Words

“

It makes me feel less stressed knowing that if something goes wrong with payroll or HR, I have someone who is going to be on my side and knows how to fix it. It’s really nice to know I can pick up the phone and have someone who cares about my employees as much as I do.

”

Shannon Workman
Director of Operations,
Senior Helpers Santa Barbara

Trusted Partners & Clients

At INFINITI HR, we believe in partnership. Our all-in-one HR/PEO platform has an extensive network of trusted partners and clients in hospitality management, franchises, brokers, and more.

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