Challenge
Clarity Voice is the parent company to FranchisePhones®, the only VoiIP service dedicated to franchisees. With FranchisePhones®, upgrading with the power of VoIP is made easy and their award-winning customer care team helps determine the best system to fit the needs of each franchisor and franchisee. Clarity Voice is entrusted by some of the most respected institutions throughout the world, such as the International Franchise Association (IFA.) Clarity Voice is the communications solution of choice across such networks because of their world-class service coupled with technology at the leading edge of the industry. In 2012, Clarity Voice was challenged to cut labor costs, mitigate employer liability and increase operational efficiency across its growing enterprise. The company was in search of a certified professional employer organization that would offer a personalized local service standard to support their unique culture and brand standard. Their initial search for a PEO first led them to divisions of multinational payroll companies that were too expensive, one-size-fits-all, not designed by entrepreneurs and not managed by certified franchise executives.