Infiniti HR Client Resource Page - Covid19


Getting Employees paid accurately and on time

Unemployment Claims/Benefits

Employee Benefits / Insurance

Employer-Related Coronavirus/Covid19 Legislation

CARES Act & PPP Loan


Workers Compensations / Injuries



Getting Employees paid accurately and on time:                                           updated 3/25/20   Back To Top


In this unprecedented time, we know that you are working to support employees, serve customers and protect your communities.  For businesses that are offering remote work options, implementing other social distancing protocols or experiencing interruptions in regular business operations, paying people by check may have become more difficult or even impossible. Likewise, cashing of “live” paper checks creates similar exposure for your employees.


Direct deposit and pay cards can provide more flexibility and reliability for both employers and employees. Once set up, wages can be funded instantly, and employees can access funds immediately from anywhere.

We strongly encourage you to have all your employees sign up to receive their pay by direct deposit or on an electronic wage card.  


Unemployment Claims/Benefits:                                                                          updated 4/1/20   Back To Top


If an employee files a claim, they must put the proper Employer on the claim, or it will get rejected.


Different States treat the PEO co-employment relationship differently, with some using the PEO’s name and SUI account, and others requiring the Client (your company) to keep its own SUI account.


If a claim is filed in AL, AZ, CA, CO, DC, FL, GA, HI, ID, IL, IN, LA, MD, ME, MT, NC, NH, NJ, NM, NY, OK, OR, TX, UT, VA, WI, WV, the claimant should list the Employer as it appears on their W-2.  (Either HR Service Group LLC, InfinitiHR LLC, or Infiniti HR West LLC).  W-2s can be accessed by all employees on our Employee Portal.


All PEO Clients were sent an email on Monday 3/23/20 informing them of which Employer listed above they are under contract with.


If a claim is filed in AK, AR, CT, DE, IA, KS, KY, MA, MI, MN, MO, MS, ND, NE, NV, OH, PA, RI, SC, SD, TN, VT, WA, WY, the claimant should list your Company’s legal name as the Employer, and your FEIN, and your State Unemployment Account Number. If you are unsure of your State Unemployment Account Number, please email to request that information.


State Unemployment Websites:



North Dakota















Rhode Island



South Carolina



South Dakota

District of Columbia













New Hampshire



New Jersey



New Mexico

West Virginia


New York



North Carolina



Many state agencies across the nation are experiencing a high volume of unemployment claims as a result of the COVID-19 pandemic.  This surge in claims means that state agencies are also experiencing an overwhelming amount of calls to their phone systems.  State agencies have advised that congested phone lines can prevent their claim specialists from calling out to resolve issues with individual claims.  When a state agency notifies a claimant that there is an issue with their claim, the claimant needs to wait for an agency claims specialist to call them.



Employee Benefits / Insurance:                                                                           updated 3/25/20   Back To Top


Here is some information to help classify employees who may terminated or furloughed during this COVID19 pandemic, and to explain how the payroll system handles benefits deductions for those employees.


INFINITI HR Sponsored Benefit Plans

For any active employee with benefits who is not paid, the client will be billed the full premium (both employee contribution and employer contribution) during that specific pay period.  The employee portion of the premium will be accrued in arrears for the employee, and once they have hours or payable wages, deduction adjustments for the premiums due will take place, and the client will be refunded for the premium paid by the employee.  Under normal best practices, an employee can take unpaid leave for up to 30 days before benefits are terminated.  Once 30 days is reached, benefits coverage will be terminated and a COBRA notification will be mailed to the employee.


Client Sponsored Benefit Plans

For clients that use 3rd party brokers or benefit carriers outside of INFINITI HR, it is important to understand how those carriers will operate during this time. Please understand in these situations, INFINITI HR only acts as a clearing house to take employee deductions and return those funds to our clients. It is your responsibility to work with your broker or carrier directly to ensure you communicate your situation and how that impacts active benefits. INFINITI HR is not responsible for maintaining the continuity between our clients and 3rd party vendors. We will continue to take premium from employees being paid but it is your responsibility to continue to pay the carriers.


Mass Layoffs and Impact to Health Plans

Please carefully consider the following information as it pertains to client sponsored medical plans. Most carriers will require that at least 1 active employee be enrolled in the health plan to keep the plan active and in good standing.  However some carriers may terminate a policy or re-price a plan if participation is reduced by 50%. Mass layoffs are happening and those employees that had coverage would be extended COBRA (where applicable based on group size) or state continuation in this scenario. We encourage all clients that sponsor their own plans to consult with their local brokers or health plan.


IMPORTANT NOTE:  Should a business completely close with no active members on the health plan, then Benefits plans are terminated and COBRA will not be an option for any prior employees (as per Federal and State benefits continuation laws, but subject to change).



Employee Termination or Employee Status Change in Prism                                            updated 3/27/20   Back To Top


If you need assistance to talk through your specific scenarios, please contact


To Lay Off An Employee Due To Work Stoppage from Covid19, but NOT Pay For Their Benefits (or Benefits not offered)












Location in Prism >

HR / Action / Employee Termination








Termination Status Code



















Termed/Layoff Covid19


< Pick This














Reason Code













< Pick This






Lack of Work



< Do NOT Use this









< Do NOT Use this





Leave of Absence



< Do NOT Use this





+ 42 other possible reasons


< Do NOT Use these












To Lay Off An Employee Due To Work Stoppage from Covid19, but Still Pay For Their Benefits












Location in Prism >

HR / Action / Status Type Change

< Important!  This is an employee STATUS CHANGE, not a Termination



New Employment Status








Active - A









Furloughed: Covid-19 -FC19


< Pick This




New Employment type








1099 Independent Contractor - I

 < Pick the same Employment Type as the Employee was before the Status change





Full Time - F







Part Time - P







Part Time with Beenfits - PTB






Seasonal - Full Time -SF






Seasonal - Part Time - SP






Seasonal - S







Temporary - Full Time - TF






Temporary - Part Time - TP






Temporary - Temp






At this time, there is little to no guidance from a federal or state level that would mandate (outside of normal FMLA laws) an employer to keep an employee covered with benefits during the COVID19 pandemic.  As more information becomes available, INFINITI HR and our business partners will keep our clients updated.


Telehealth Benefits and Resource Page

Telehealth is a great option to help you and your family stay safe and one that has gained national attention during this crisis.  It provides individuals access to board certified physicians, 24/7, to help diagnose and treat minor illnesses and specifically assist with COVID19.  Here is a link to free COVID19 symptom checkers and telehealth services for our clients:  COVID19 Free Telehealth Assessment


Redirect Health Care

Infiniti HR’s Redirect Health team is here for you and all your family.  Don’t worry if you haven’t sign up or aren’t members yet. If you mention you work with INFINITI HR, they will be happy to assist.  Call Redirect Health at 888-407-7928 or use your app when you are feeling ill.  They will help instruct and guide you through all next steps.  Most times this will only require a short phone call that will have you getting a prescription – normally about $25 when ordered through Redirect.   And, if you ever need to move through their system faster or feel you need some special expertise or help, then is the place to go.




Employer-Related Coronavirus/Covid19 Legislation:                                                                           


The information provided below is not exhaustive, and as noted, is subject to interpretation and needed clarification from the DOL and IRS.  Your company’s situation will be unique, and you should consult with your tax professional and legal counsel for advice on what is best for your business.


Coronavirus Aid, Relief, and Economic Security Act (CARES Act) – for an overview of the law click here                                         updated 4/2/20   Back To Top


Paycheck Protection Program (PPP) - for a detailed overview of the program, along with borrower information and the actual application, click here (links directly to US Treasury’s webpage).  For the purposes of SBA eligibility, a client of a PEO is considered by themselves for headcount, and Infiniti HR will provide documentation of employment-related costs as described below.


The amount of loan eligibility for a business will be dependent on a 12 month look back of “payroll costs”, defined as compensation, cash tip equivalents, the cost of health benefits (including premiums), the cost of retirement benefits, the cost of leave (e.g., vacation, family, and sick leave), and the payment of state or local taxes assessed on employee compensation.


Required loan application reports/documents:

Infiniti HR is making available to all Clients:

·         Total “payroll costs” over last 12 months = employee wage compensation + state/local taxes + employer paid benefits + employer retirement contributions

·         941 “reports” for last 4 quarters (not the actual reports for PEO clients, since they don’t exist for the Client’s FEIN)

·         Number of FTEs paid per month for last 12 months


To request your loan application reports/documents please email



PPP Loan Forgiveness Support(1) –  download PDF                                                             updated 4/24/20   Back To Top


The forgiveness test period starts the day the loan money is received in the recipient's bank account and lasts for eight weeks.  It is essential for you to keep good records throughout the use of this loan. You must prepare to prove that the money was used solely for payroll expenses and other sanctioned expenses. The forgiveness process will be looking at your bank statements for proof of how the money is spent. Keep in mind, once payroll has posted there is no going back to change it.   Please inform your Payroll Specialist:


1.       Did you apply for a PPP loan?                                                      Yes / No

2.       If yes, was your loan application approved?                          Yes / No

3.       If yes, what is the funding date of your loan?                       __________________

PPP Loan Forgiveness Terms Summary(2)                                                                         updated 6/26/20   Back To Top

How much of my loan will be forgiven? You will owe money when your loan is due if you use the loan amount for anything other than payroll costs, mortgage interest, rent, and utilities payments over the 8 weeks after getting the loan.  At least 75% of it must be used for payroll costs.

• Loan period extension: Existing borrowers can choose to extend the original eight-week period to 24 weeks or keep your existing timeline. New borrowers have a 24-week covered period or until December 31, 2020, whichever is sooner.

• Payroll cost requirements: Payroll must account for at least 60% of the forgiveness amount. This was previously set at 75%.

• Employee headcount and payroll safe harbor: You have a longer safe harbor to restore your workforce levels and wages to the pre-pandemic levels required for full forgiveness. This now must be done by December 31, 2020 as opposed to June 30, 2020.

·         The new law adds exceptions if you’re unable to find qualified employees or restore business operations to February 15, 2020 levels due to operating restrictions.

·         For the portions of the loan that are not forgiven, new borrowers now have five years to repay the loan instead of two. Existing PPP loans can be extended up to five years if the lender and borrower agree. The interest rate remains at 1%.

·         The new law allows businesses that took a PPP loan to also delay payment of their payroll taxes even after they receive forgiveness of their PPP loan, which was prohibited under the CARES Act and previous guidance.


You will also owe money if you do not maintain your staff and payroll.

·         Number of Staff: Your loan forgiveness will be reduced if you decrease your full-time-equivalent (FTE) employee headcount.

·         Level of Payroll: Your loan forgiveness will also be reduced if you decrease salaries and wages by more than 25% for any employee that made less than $100,000 annualized in 2019.

·         Re-Hiring: You have until June 30, 2020 to restore your full-time employment and salary levels for any changes made between February 15, 2020 and April 26, 2020.

How can I request loan forgiveness? You can submit a request to the lender that is servicing the loan. The request will include documents that verify the number of full-time equivalent employees and pay rates, as well as the payments on eligible mortgage, lease, and utility obligations.  The lender must make a decision on the forgiveness within 60 days.

Documentation you will receive from Infiniti HR if you have notified us that your PPP loan has been funded:

a.       Payroll Costs per pay period – your Payroll Specialist will provide you with a report that lists allowable “payroll costs” for each employee.  Such costs include total wages*, state and local taxes levied on the wages, and the employer’s cost of benefits and/or contribution to a retirement plan.  *Wages you have paid employees for sick leave or eFMLA must be excluded.

b.       FTE headcount – at the end of the 8 week period starting on your loan funding date, you will receive a report showing your number of full-time equivalent employees over that period.  You will then compare this to the FTEs you had in either of two baseline periods. The baseline period can be either 2/15/19 to 6/30/19 or 1/1/20 to 2/29/20, whichever has fewer FTEs.

As additional more specific guidance on the loan forgiveness terms become available, Infiniti HR will keep you informed.



(1) While Infiniti HR aims to communicate important information to you accurately, please understand that every business has its own nuances, and there are many factors involved in receiving forgiveness. It is essential for you to learn what is best for your company's situation. We are here to help execute your business's plan, but we cannot create your plan. Please consult your lender and business advisor or accountant for any guidance on how to manage your PPP loan and its forgiveness.

(2) From Treasury Dept PPP Information sheet 4/21/20. 




Deferral of Payment of Employer’s Social Security Taxes – summary of benefits and requirements are:                         updated 4/15/20   Back To Top


1.       Not available if a company has had a PPP Loan forgiven

2.       No employer size (number of Employees) limit

3.       Client can defer Employer Social Security Deposits (6.2% of wages), non retroactively, from when they sign an Infiniti HR Deferral Addendum, through 12/31/20.  A Deferral Addendum can be requested through

4.       Pay back requirements:

a.       50% by 12/31/21

b.       50% by 12/31/22

5.       The credit your company is due back will show up as a separate line item on our Infiniti HR invoice.


Employee Retention Tax Credit – summary of benefits and requirements are:                                                                    updated 4/10/20   Back To Top


1.       As of 4/10/20, Infiniti HR anticipates being able to process this credit on a quarterly basis.  We are awaiting a software update to finalize details and actually make this available.

2.       Not available if companies has taken a PPP Loan

3.       Size factors:

a.       If <=100 EEs, can be wages paid to EEs while they are still working

b.       If >100 EEs, only wages paid to EEs who are not working

4.       Available to businesses that were shut down by Government  mandate, or experienced a 50% or drop in revenue compared to same time last year, due to Covid19.

5.       Credit Amount:  50% of wage + ER Health costs, up to $5,000 max credit (so $10,000 in wages + ER health x 50%)

6.       Credit against:   (see next page;  not a gov’t web page description; needs verifying)

7.       Use the following Pay Codes to designate applicable wages per employee

·         ERTCL100 if your company has less than or equal to 100 employees

·         ERTCG100 if your company has greater 100 employees


Families First Coronavirus Response Act (FFCRA) – see a two page overview of the law here                                                                                updated 4/1/20   Back To Top


There are two provisions providing paid leave to employees forced to miss work because of the COVID-19 outbreak:

·         an emergency expansion of the Family Medical Leave Act (FMLA); and

·         a new federal paid sick leave law


Here is a link to the poster you are required to post in your workspaces:

Employee Rights: Paid Sick Leave and Expanded Family and Medical Leave under The Families First Coronavirus Response Act (FFCRA)



If you are a ‘PEO’ Client of Infiniti HR (meaning in a co-employment relationship):                                                                            updated 4/2/20   Back To Top


On April 1st, the DOL and IRS issued clarifications regarding tax credits available to clients of PEOs, being as those clients do not actually file FICA taxes nor do they file a 941.  While the client will be eligible to receive the credits (as well as also falling subject to the mandate), we are in the process of digging further into what the process and paperwork requirements will be.


Infiniti HR is monitoring this matter closely and will provide updates as they become available.


In anticipation of these clarifications, we have setup Employee Pay Codes in Prism for use if an employee needs to be paid under either of the provisions bulleted below:                       updated 4/9/20   Back To Top         


Emergency FMLA:

EFMLA                  for Paid FMLA                                    generally paid at 67% of regular pay                (retired previous pay code PAIDFMLA)


SIX Emergency Paid Sick Leave situations               (Use same code for #1, 2, 3 below as of 4/10/20)

1.       EPSLS                   EPSL Govt Quarantine                                    Paid at 100%                      

2.       EPSLS                    EPSL Doctor Quarantine                                Paid at 100%                      

3.       EPSLS                    EPSL Sick                                                              Paid at 100%


4.       EPSLCPQ              EPSL Caring for Person Quarantined        Paid at 67%

5.       EPSLCC                 EPSL Child Care                                                 Paid at 67%                         (retired previous pay code CCL)

6.       EPSLO                   EPSL Other                                                          Paid at 67%


How will it work?                                                                                                                                                                                             updated 4/10/20   Back To Top

·         A Leave Request Form must be completed by the Employee

o   If quarantined or sick, also fill out Employee Statement for E-PSL Request

o   If due to caring for a child, also fill out Employee Statement E-PSL & E-FMLA Request

·         The credit your company is due back – from taxes that would have otherwise been due - will show up as a separate line item on our Infiniti HR invoice.

·         Your company will be required to complete and file IRS Form 7200 and provide Infiniti HR with a copy.




If you are an ‘ASO’ Client of Infiniti HR (NOT in a co-employment relationship / your company is the employer):                 updated 4/15/20   Back To Top


The same processing guidelines apply as above with the PEO relationship, with the exception that, because ASO Clients are the employer, Infiniti HR will file the actual Form 941 for ASO Clients, along with appropriate adjustments.


The Employee Pay Codes listed above will be applicable.



Worker’s Compensation:                                                                                       updated 3/25/20   Back To Top


Each injured employee situation will be evaluated on its own individual merits.  Workers compensation insurance covers employees who suffer injury or illness “arising out of or in the course of their employment”.   Many factors will need to be considered if presented COVID-19 type claims are work related.  These include but are not limited to:

(1)    The timing of when the loss occurs.  Were there reports of prior infected individuals made in this same time period?

(2)    The location(s) where the injured worker was present leading up to the injury or exposure.  Was the injured worker within an area where exposure of the virus was present or carried a greater risk?

(3)    The activities the injured worker was engaged in leading up to when the loss or exposure took place. Was the individual in contact with others or working remotely? 

(4)    And finally, the specific nature of the loss. What further details can be uncovered which can provide greater clarity around exposure of the virus as an occupational disease?


In most jurisdictions, individuals seeking benefits under worker’s compensation will also need to meet the burden that the Corona virus illness arose out of or was caused by conditions “peculiar” to the work.   In other words, there is arguably a difference between a healthcare worker and the backroom office staff potentially being exposed to COVID-19.  It is likely that Corona virus and the particular characteristics to a specific occupation may be a large part of the evaluation process of compensability.  For example, black lung disease is a “peculiar” for coal or mine workers, due to the higher than average presence of dust.  Possibly certain occupations may have conditions which COVID-19 exposure may be greater to their work.